Refund Policy

At KensingtonCroc™, customer satisfaction is important to us. Please review our policy carefully before placing your order.

No Refunds

All sales are final.

KensingtonCroc™ does not offer refunds for:

• Change of mind

• Incorrect sizing or personal preference

• Accidental purchases

• Delayed shipping caused by carriers

• Normal wear and tear

By placing an order, you acknowledge and agree to this policy.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at kensingtoncroctote@outlook.com.

To help us resolve the issue, please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

If your claim is approved, we may provide a replacement item at our discretion.

Order Changes & Cancellations

Once an order has been placed, we cannot guarantee changes or cancellations. Please contact us as soon as possible if you need assistance.

Return Policy

KensingtonCroc™ does not accept returns for refunds. Returns may only be accepted in cases where an item is defective, damaged upon arrival, or an incorrect item was received.

Any approved return requests must be authorized by our support team before being sent back.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

kensingtoncroctote@outlook.com

We are committed to providing excellent customer service and will do our best to assist you.